Storagetek 9710 User Manual download pdf (Page 21)

MR0012J 9710 System Assurance Guide 1-3

System Assurance Team

Solutions Delivery Engineer (SDE) • Prepares customer service support procedures.

• Explains available levels of hardware support and

criteria for problem escalation.

• Installs the product at the customer site.

Customer • Works with the solutions delivery installation

consultant (SDIC) at the system assurance planning

meetings to provide the data for the worksheets

listed for the SDIC.

• Works with the solutions delivery systems

specialist (SDSS) at the system assurance planning

meetings to provide the data for the worksheet

listed for the SE.

• Names a contact person for any unresolved issues

in the above worksheets.

• Discusses the schedule and names a contact per

son for all scheduling matters.

Solutions Delivery Systems

Specialist (SDSS)

• Explains available levels of software support and

criteria for problem escalation.

• Works with the customer to complete the work

sheet.

• Provides data migration information.

Table 1-1. Team Member Responsibilities (Continued)

Team Member Responsibilities

1 2 ... 16 17 18 19 20 21 22 23 24 25 26 ... 85 86

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Storagetek 9710 User Manual Page 21